Job Performance: 10 Effective Steps to Measure, Evaluate and Improve

Performance evaluation is an important part of performance management. It is a process used to measure and evaluate the performance of employees against predetermined performance standards and job duties to give feedback, identify areas for improvement, and recognize exemplary performance. Job performance encompasses task performance such as completing assigned tasks accurately and on time. It also involves organizational performance such as participating in team initiatives and displaying a positive attitude towards work. It also includes performance related to the job description and organizational citizenship behavior (OCB).

Employee performance evaluation can be a daunting task for organizations, as performance prediction is not an exact science. However, it is necessary for the success of the organization, and done right, it can improve performance and create a positive work environment. Here are ten effective steps that organizations can take to measure, evaluate, and improve performance.

What does job performance mean?

Job performance relates to how individuals perform tasks that are associated with their job role. It is an important concept in organizational and industrial psychology, as performance assessments provide employers with an understanding of how personnel/workers can best contribute to the success of the organization. Job performance has a direct impact on an organization’s success or failure. Job roles need to be performed efficiently, effectively, and professionally to achieve desired outcomes. Good job performance can improve job satisfaction, employee morale, and organizational productivity.

How do you measure job performance?

In the ever-evolving job market, measuring whether you’re meeting expectations and succeeding in your role can be challenging. But when it comes to making sure that employees are performing up to par, evaluating progress is key – after all, no one wants their hard work going unnoticed! So how exactly do managers and organizations measure job performance?


The best way to measure job performance is through an evaluation process that includes feedback from both management and employees. Performance evaluations should be conducted regularly to monitor performance, identify areas of improvement, and set performance goals. Each evaluation should include an objective analysis as well as subjective feedback from management and/or coworkers.

Graphic rating scales

Graphic rating scales are used to measure performance across multiple performance criteria. These criteria can include task performance, job performance, and organizational performance. The ratings on graphic rating scales range from “outstanding” to “unsatisfactory”. Employees are rated in each criterion based on their performance relative to what is expected by the organization.

Task performance

Task performance refers to how well an employee performs specific tasks related to their job role. It is typically measured using performance tests, such as simulated work scenarios or timed tests. These tests can be used to evaluate an employee’s knowledge and skills in relation to the job role they are performing. They can also be used to assess performance over time, as well as for job training and development.


Self-evaluation is a performance assessment tool that allows employees to evaluate their performance. Self-evaluations provide employers with an understanding of how employees perceive their performance. They can also be used as a means of providing feedback and helping employees identify areas for improvement.

Job performance relationship

The job performance relationship is the relationship between performance on the job and performance evaluation measures. It is a key concept in organizational psychology, as performance evaluations are used to assess performance and provide feedback to employees.

Emotional Intelligence (EI)

Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions, as well as those of others. It has been linked to performance in various areas, including job performance. Studies have found that higher levels of emotional intelligence are associated with better performance on the job.

Performance management

Performance management is a system through which an employer monitors the performance levels of employees to ensure that they are meeting expectations. It includes setting performance goals, monitoring performance, providing feedback, and taking action to improve performance. Work Performance also allows employers to recognize employees who are performing well and reward them accordingly.

What are the examples of job performance?

Examples of job performance can be any task related to a particular job role. This could include maintaining customer relations, completing administrative duties and tasks on time, providing superior customer service, or managing the workflow in an organization.

Top 5 qualities that lead to high job performance

job performance consists of a variety of qualities that are critical for success in the workplace. These qualities include:

1. Cognitive intelligence

Cognitive intelligence is the ability to think critically and make sound decisions under pressure. It is an important factor in predicting job performance, as employees with higher levels of cognitive intelligence are more likely to achieve better results.

2. Job satisfaction

Job satisfaction is a key indicator of performance as it reflects an employee’s commitment and enthusiasm for their job. Research has found that there is a positive relationship between job satisfaction and performance, so employers should strive to ensure that employees are satisfied in their roles.

3. Job characteristics

Certain job characteristics, such as the complexity of the tasks involved or the level of autonomy given, can affect performance. Employers should ensure that job descriptions are clear and up to date, so employees understand their responsibilities and roles.

4. Organizational citizenship behavior

Organizational citizenship behavior is a type of performance that refers to behaviors that contribute to the overall success of the organization. Examples of organizational citizenship behavior include helping other employees and taking the initiative to solve problems.

5. Mental health

Mental health plays an important role in performance, as it affects an employee’s ability to think clearly and make decisions efficiently. Employers should ensure that their employees have access to mental health resources, such as counseling or well-being programs, to foster performance.

What are the three types of job performance?

There are three types of job performance: task performance, organizational performance, and contextual performance.

  • Task performance: This performance is based on the completion of individual tasks or duties. It can be measured by completing performance evaluations and rating scales which assess an employee’s performance in comparison to established performance standards.
  • Organizational performance: This performance focuses on how well employees carry out organizational goals, objectives, and strategies. It can be evaluated through surveys, reviews, performance measurements, and performance reviews.
  • Contextual performance: This performance is based on how employees interact with their environment, coworkers, and customers. It can be measured through customer satisfaction surveys, job performance evaluations, and performance incentives.

10 effective steps to improve employee performance

1. Conduct performance evaluations: performance evaluations are an essential part of performance management and should be done regularly. They provide insight into the performance of employees and help managers identify areas where performance needs to be improved.

2. Establish performance standards: performance standards set expectations for employees, making it easier to measure performance. These can include quality, quantity, timeliness, or safety targets.

3. Provide performance feedback: performance feedback is essential for employees to understand how they are performing and where they need to improve. Positive feedback should be used to reward performance, while constructive criticism can help identify deficiencies.

4. Develop job descriptions: job descriptions provide a clear understanding of the duties and responsibilities expected of each employee in an organization. They should be detailed and include performance standards so employees know what is expected of them.

5. Create performance goals: performance goals provide direction to employees and help them focus on specific tasks. Goals should be challenging yet achievable, with rewards for successful completion.

6. Implement training programs: effective training programs can help employees develop skills, and increase motivation and performance. Training should be tailored to the individual’s needs and focused on performance improvement.

7. Foster a positive work environment: creating a positive work environment can help improve performance by making employees feel valued and appreciated. It is important to recognize achievement, reward performance, and provide ongoing feedback and support.

8. Monitor performance: performance should be monitored on an ongoing basis to ensure performance standards are being met. It is also important to assess performance regularly and identify areas for improvement.

9. Evaluate performance: performance job evaluations should be conducted periodically to determine if performance goals have been achieved or if further action is needed. This helps managers identify strengths, weaknesses, and areas of opportunity to develop performance improvement plans.

10. Recognize performance: recognition is a powerful motivator and can help boost performance. Managers should recognize performance by providing rewards, bonuses, or acknowledgments to employees who demonstrate outstanding performance.

Which traits predict job performance?

Performance predictions are used to identify which traits predict performance on the job. These predictions can be based on several factors, including personality traits, knowledge and skills, academic performance, and cognitive intelligence.

A key factor in predicting job performance is emotional intelligence (EI). EI is a set of skills related to understanding and managing emotions, as well as utilizing them in decision-making. Research has shown that individuals with higher levels of EI have greater performance potential than those with lower EI scores, especially in areas such as leadership performance, job satisfaction, and organizational citizenship behavior.


Performance evaluations are an important tool for assessing performance in the workplace and helping employers make decisions about employee performance. By following the steps above, you can create a comprehensive performance management system for your organization that will help ensure employees are meeting their goals and objectives. Remember, effective performance management is a continual process of setting expectations, measuring progress, providing feedback, and coaching employees to improve their performance. When done correctly, it can lead to higher employee engagement and satisfaction, as well as improved business results.