Are you looking for a way to effectively manage your recruitment processes without sacrificing the quality and accuracy of important data? If so, then recruitment chatbots may be exactly what you need. Chatbot technology has evolved and is quickly becoming an integral part of recruitment.
From enabling 24/7 onboarding access to providing candidates with personalized responses, chatbots can provide immense value for organizations and their recruiters alike. In this blog post, we’ll explore what recruiting chatbots are, discuss the different types available, and outline their benefits and drawbacks. This information will help you decide whether chatbots are right for your organization’s recruitment process or not. Let’s start!
In this Article:
What is a recruiting chatbot?
Chatbots are computer programs powered by artificial intelligence (AI). They simulate conversations with people via text or speech. Many businesses have begun to utilize recruitment chatbots as a way to augment their recruitment process, saving companies both time and money. With this in mind, companies use recruitment chatbots to pre-screen applications by asking predetermined questions of applicants. In addition, chatbots provide automated responses when appropriate. Not only do recruitment chatbots make the recruitment process more efficient, but they also bring increased transparency and fairness in decision-making. As recruitment chatbots require minimal setup or training, they are becoming an increasingly popular recruitment tool.
What are the best recruiting chatbots?
Many companies provide chatbots for recruiters. Here are some of the top providers.
- Olivia by Paradox: Olivia is a recruitment chatbot that uses natural language processing to interact with job seekers and answer questions. It can automate scheduling interviews, pre-screen candidates, and provide an improved candidate experience.
- Recruition by Fairsail: Recruition is a recruitment chatbot that helps recruiters source qualified candidates quickly and efficiently. It offers features such as automated interview scheduling and recruitment process automation.
- HireVue: HireVue is a recruitment chatbot that helps automate the recruitment process. It provides AI-assisted candidate screening, pre-screening interviews, and conversations with potential candidates.
- Textrecruit: Textcruit started as an SMS messaging app, but they’re currently in the process of adding a computer-aided component called Ari.
- Hiremya.com: The goal of Hiremya is to recruit employees using an AI Chatbot named Mya.
How to use chatbots the right way?
Unlike all other technologies/hiring tools, there are different ways to use chatbots for improving job interviewing processes. Here are some tips to get the most out of recruitment chatbots:
Don’t leave out the human touch
You should never forget it. Currently, the chatbot needs human interaction. According to survey data, nearly all workers agreed technology shouldn’t replace it in a full recruitment process.
Combine chatbots with other recruitment tools
Chatbots are a great tool to use in the recruitment process but people should not use them as a replacement for actual human recruiters. Instead, companies should use recruitment chatbots to supplement recruitment processes. Therefore, it is a good idea to use chatbots to automate administrative tasks and provide a better candidate experience.
Integrate social media channels
Integrating your recruitment chatbot with social media channels can help you reach out to passive candidates who may not be actively looking for jobs. This allows you to engage with potential candidates on a deeper level.
Use a chatbot to pre-screen candidates
Chatbots can be used to pre-screen potential candidates by asking a series of questions about their experience and qualifications during the recruitment process. This helps recruiters quickly identify qualified candidates and save time in the recruitment process.
Create job postings, answer FAQs and provide a company culture
Using recruitment chatbots to create job postings, answer FAQs and provide information about the company culture can help improve candidate engagement and recruitment process efficiency.
Give it the right personality
Ensure a chatbot’s personality reflects your brand’s vision and mission. You can also add images and gifs to the list of images, or use emojis. If your bot is not robotic or obnoxious, it should be a bit cold and impersonal (no “bot-speaking”). If you have customized chatbots then make sure to give them a name. For example, you can name it “Samantha” or “Dave”.
When to use a chatbot in the hiring process?
Recruitment chatbots can be used in different stages of the recruitment process. For example, they can be used for recruitment strategy, candidate pre-screening, scheduling interviews, applicant tracking system (ATS), and even to provide information about job postings and company culture. Chatbots are also useful for answering general questions from potential candidates and providing a better candidate experience.
Answering candidate questions
Chatbot services provide interactive, 24/7 support, answering job questions without wasting your valuable time and resources. This is especially crucial because it helps recruitment teams save time in the recruitment process while providing potential candidates with an enhanced candidate experience.
Pre-screening candidate applications
Once you’ve selected a suitable candidate for your position, chatbots will ask them what they have done before and the skills and interests they have. The bot then collects the needed information and analyzes a candidate’s resume before advising whether a candidate would suit a job. When an applicant is assessed, chatbots will create their own shortlist.
Scheduling interview dates and times
Intelligent chatbot software allows you to check availability and schedule interviews in different time zones, reduces the number of no-shows, and automates the process. This helps recruitment teams save time on scheduling interviews and can provide potential candidates with a more convenient experience.
Benefits of recruiting chatbots
Recruiting chatbots offers many advantages to recruitment teams. They can reduce recruitment costs and time to hire, provide a better candidate experience, increase recruitment efficiency, automate administrative tasks and eliminate unconscious bias in recruitment.
Saves time in the recruitment process
By automating administrative tasks and providing a better candidate experience, the recruitment chatbot can help save time in the recruitment process. This can help recruitment teams save money, reduce recruitment costs and improve recruitment efficiency.
Improves recruitment strategy
Companies use recruiting chatbots to create tailored recruitment strategies that are specific to each recruitment process. This helps recruitment teams target the right candidates and reduce costly mistakes in recruitment processes.
Fosters a better candidate experience
A chatbot opens the communications channel during the recruiting process. This helps recruitment teams foster a better candidate experience by providing timely responses to potential candidates and improving their overall recruitment experience.
Reduces human bias
Unconsciously biased hiring can have numerous effects during the interview process. For instance, a human recruiter may unintentionally give preference to someone similar to them. Chatbots eliminate human bias based on conversational cues and select candidates based on their skills, experience, and qualification. Chatbots provide objective information in hiring a candidate and guarantee that candidates get the same treatment as each other.
Streamlines your hiring process
On average, a hiring manager spends 13 hours a week recruiting for one job. The average time to contact a potential employee is about 1.5 days and there are only three days available for connecting with the prospective candidate to offer an offer. Chatbots can streamline this process and reduce your workload as well as speed up administrative work.
Improves the quality of your hires
Chatbots can prescreen aspiring candidates and improve your pipeline. Only qualified candidates will be approved in the chat and only those with the correct skills or experience should be approved.
Drawbacks of recruiting chatbots
Even though chatbots are a great tool, they also have a few disadvantages. Before adding them to a hiring workflow consider the following aspects.
Chatbots can’t evaluate human qualities
Computer programs for recruiting do not know how well personality traits, culture matching, or work ethic can influence an employee’s suitability and performance for the job. Even if the chatbot can analyze data such as resumes and job descriptions, it will not be able to determine the human qualities that make a successful employee. All in all, chatbots are not intelligent as actual human recruiters to automate screening processes, which leaves talent acquisition teams with important jobs to do.
Chatbots have the potential to create a negative impression on users
A chatbot can cause problems for job seekers by not knowing how to respond to the query or the question from job seekers. When chatbots become confused or unresponsive, a job seeker may be afraid to get to a certain place. In effect, it can be extremely harmful if the chatbot is the first contact for your candidate. It could affect how candidates look at you and your company and they may not want to continue doing their own job interviews.
Chatbots can be a drain on your time and money
Although a recruiting chatbot can help you make better decisions over the long term it may also be a very expensive initial investment. The learning curve makes chatbots expensive to use and maintain. In other words, you should regularly monitor chatbot interactions and collect feedback to keep them healthy. If this happens talent acquisition professionals, may be showing signs of rotting worms.
How to build a recruiting chatbot with Landbot?
In this section, we’ll discuss the basics and tools for creating a recruitment bot. You may be interested in learning more and you can join Landbot now!
Design a conversational job application
Start with “simple” conversational employment application forms. Keep a database of the talent pool on your career site for future job openings. It is important to have a recruitment chatbot that will be able to answer common questions and provide information. You should also ensure that your recruitment bot can ask candidates their availability, desired salary, other recruitment-related questions, or what type of job they are looking for.
Integrate recruitment into your career sites
Human resources can integrate recruitment chatbots into your recruitment website to provide a more streamlined recruitment process. This can be done by embedding Landbot or other recruitment chatbot platforms directly on the recruitment website.
Connect recruitment chatbots to recruitment apps
Recruitment chatbots can be connected to recruitment applications and social media channels to allow easy access and interaction with potential candidates. Connecting recruitment chatbots to recruitment apps can also provide recruitment teams with a quicker response time and better access to qualified candidates.
Create recruitment chatbot templates
You can create recruitment chatbot templates that are designed specifically for your company’s recruitment process. These templates will help you save time and resources by providing the necessary steps of recruitment, such as screening potential candidates, setting up interviews, and providing recruitment information.
Automate recruitment processes
Usually, companies use chatbots to automate the recruitment process. They can pre-screen candidates, schedule interviews, and track applications. With this technology, recruitment teams can save time and resources while providing job seekers with a seamless experience.
Save your flows as bricks to reuse & easily integrate them when necessary
Landbot Builder is a tool that helps build blocks that can be stored or utilized by many different bots. By creating recruitment chatbot bricks, recruitment teams can easily reuse and integrate recruitment chatbot flows into recruitment applications or recruitment websites. This allows teams to quickly create tailored recruitment chatbots for their recruitment process without having to create them from scratch.
Apply conditions to screen candidates in real-time
Recruitment chatbots can be used to pre-screen and evaluate potential candidates in real time. This can be done by setting up recruitment chatbot questions related to recruitment criteria, such as skills, experience, qualifications, etc., and then applying conditions that will check if the candidate meets all the recruitment criteria.
Automatically schedule interviews with candidates
After conducting a candidate screening, it can then be built into an app so that it can schedule a pre-screening call or interview with designated staff. An example is Calendly integration. You only need to link this with your personal Calendly account and select a specific application. The second step will include creating custom buttons and messages.
Identify the type of chatbot (or branches within that Chatbot) You Want to Build
When creating recruitment chatbots, it is important to identify the type of recruitment chatbot you want to build. In this sense, the most common recruitment chatbot functions include screening potential candidates, scheduling interviews, providing recruitment information, and answering recruitment-related FAQs. You can also create branches within recruitment chatbots for specific recruitment processes or tasks. This task can be handled with an individual or multiple bots which share data in a database such as Google Sheets. Each task must be specific for an open position and must be repeated.
A word from SublimePeople
With all that chatbots have to offer, it is no wonder they are becoming one of the most popular ways for businesses to recruit new employees. They can help you save time and money while still finding top talent. However, there are a few drawbacks to be aware of before you make the switch. Make sure you weigh the pros and cons carefully before deciding if a chatbot is right for your business’ recruiting needs.
Have you tried using a chatbot for recruitment? What was your experience like? Leave us a comment!
